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Every repair and its price
Watches
Quartz and mechanical, wrist and pocket. Opening the case back to look is part of the estimate; the repair itself waits until you agree it.
Battery and seal check
The old cell out, a new one in, the gasket and the groove it sits in cleaned and checked, and the watch timed before it goes back to you.
£14
BookPressure test
A dry test in the pressure tester to the rating on the case back, up to 10 bar. We tell you the result and what it does and does not mean.
£18
BookStrap fitted or bracelet sized
Spring bars checked, a new strap fitted to the lugs, or links removed and kept in a bag for you. A strap we supply is charged on top.
From £8
BookWatch glass replaced
The case measured, a mineral or sapphire glass fitted and sealed, the dial and hands cleaned of any splinters first.
From £35
BookMechanical watch service
The movement taken apart, cleaned, oiled, reassembled and regulated, then timed over several days. Any part that needs replacing is named with its cost and waits for your yes.
From £165
Book
Jewellery
Gold, silver and platinum. Rings, chains, bracelets, earrings and strung pieces.
Ring sized up or down
Your finger measured, the shank cut and a piece taken out or added in matching metal, soldered, shaped round and polished so the join disappears.
From £38
BookChain, clasp or jump ring repair
A broken link soldered, or a worn clasp or ring replaced in matching metal, then the whole chain checked for other weak links.
From £22
BookLoose stone tightened or reset
Each claw checked under magnification, loose stones tightened, and worn claws built up or retipped where the setting allows.
From £28
BookPearls or beads restrung
The old thread cut away, every pearl or bead counted, then restrung on silk with a knot between each so a break loses one, not all.
From £34
BookClean and polish
An ultrasonic and steam clean, a polish on the metal, and a look at settings and clasps while it is in our hands.
£16
Book
Valuations
A written replacement figure for your home insurer, by appointment.
Insurance valuation
The piece weighed, measured, tested and photographed, the stones assessed, and a signed written valuation with the replacement figure and the details your insurer asks for.
£65
Book
These are sample prices, set on 6 November 2026. A “from” price is the least a job costs: we write the full figure on your ticket once we have seen the piece, and nothing starts until you agree it.
Insurance valuations
What a valuation is, and what it is not
A valuation from Ruth, our valuer, is written for one purpose: telling your home insurer what it would cost to replace the piece with one of the same kind and quality from a retailer today.
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What the valuation includes
- A signed, dated document for each piece, with a photograph.
- A description: metal and hallmark, weight, measurements and the stones as we assess them.
- The replacement figure, and the date it was worked out on.
- £65 for the first piece; £30 for each further piece on the same visit. About 45 minutes a piece, by appointment.
What it is not
- Not an offer to buy, and not what the piece would fetch if you sold it, which is usually far less.
- Not a laboratory report, and not proof that a stone is natural or untreated.
- Not a check that a branded watch is genuine, and not a document from the brand.
- Not a promise that your insurer will accept it: ask them what they need before you come in.
Checking a valuer
If your insurer asks for a registered valuer, ask any valuer, us included, which body they are registered with, then look them up on that body’s own register yourself. The National Association of Jewellers’ Institute of Registered Valuers keeps one; Age UK also names the Association of Independent Jewellery Valuers and the Guild of Valuers and Jewellers.
Sample Tock & Tine is a fictional business and is not on any register.
Source: Age UK, How to get jewellery valued for insurance (UK).
Book a valuation
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How a repair works
How a visit works
01 · Hand it over
We look at it with you
At the counter we look it over with you, ask how it went wrong and write a ticket with your name and a description of the piece. You keep the stub.
02 · The estimate
An estimate, in writing
Small jobs are estimated there and then. For a service or a repair we have to open up, we send the estimate once we have looked inside, usually the same day, or the next day the counter is open. No work starts until you say yes.
03 · Collection
Back with notes on what we did
We tell you when it is ready. You collect with the stub, and the ticket lists what was done, any parts fitted and, for watches, how it timed.
FAQs
Repair questions
Can every ring be sized?
Most gold, silver and platinum rings, yes. A ring set with stones all the way round, a tension setting or a band in tungsten or titanium usually cannot be sized; we tell you at the counter and suggest what can be done instead.
Source: Workshop practice (sample)
Can you tell me what the hallmark on my ring means?
Yes, at the counter. In the UK a hallmark has three compulsory marks: the sponsor’s or maker’s mark, the metal and its fineness (750 for 18 carat gold, 925 for sterling silver), and the mark of the assay office that tested it. There are four UK assay offices: London, Birmingham, Sheffield and Edinburgh. A date letter is optional, and has been since 1999.
Only an assay office strikes a UK hallmark. We read marks; we do not add them.
Source: UK Assay Offices, Hallmarking Guidance Notes, November 2022 (Hallmarking Act 1973, UK)
What is an insurance valuation, and how often do I need one?
It is a written figure for what it would cost to replace the piece with one of the same kind and quality today, with the description your insurer needs. Values move, so many people have pieces revalued every two to five years; check your policy, because some insurers set a limit.
Is my watch water resistant again after a new battery?
Opening the case disturbs the gasket, so we check it and offer a pressure test (£18). A pass means the case held its seal at the test pressure on the day we tested it.
It is not a promise for later. Gaskets age, and a knock, hot water or a crown left pulled out can let water in. If you swim or shower with the watch, have it tested again once a year, and never press its buttons under water.
Source: Workshop practice, not law. ISO 22810:2010 is the international standard watch makers test water resistant watches against; no law or standard governs a repairer’s pressure test
What if a repair is not right?
Tell us straight away. Under the Consumer Rights Act 2015, a business that repairs something for you must do the work with reasonable care and skill (section 49). If it falls short, you can ask for the work to be done again properly, within a reasonable time and at no cost to you (section 55); if that is impossible or is not done in a reasonable time, you can ask for a reduction in what you pay instead (section 56). These sections apply across the UK: England, Wales, Scotland and Northern Ireland.
Our own guarantee (twelve months on watch services, a sample for this demo) sits on top of those rights; it does not replace them.
Source: Consumer Rights Act 2015, sections 49, 54, 55 and 56 (extent: UK)
Are you an authorised service centre for any watch brand?
No. We are an independent counter with no link to any watch maker. Some brands supply parts only to their own service network; if we cannot get a part, we tell you before any work starts, and you can send the watch to the maker instead.
Source: Tock & Tine’s own policy (sample)
Tock & Tine, Beverley
Stopped, snapped or slipped?
Choose a time to bring it in and we reply to say whether it suits, or simply call in while the counter is open.
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