Illustrative photo
The story
Started with one drawer of watches
Gil began by mending the watches friends left in a drawer at home, then took a room in Fennick Yard in 2009 so people had somewhere to come. Kofi joined to take on the rings and chains that kept arriving with the watches, and Ruth followed when customers began asking what their pieces were worth.
The counter is still one room: the bench behind the glass, the pressure tester in the corner and the counter by the door. You can see your piece being looked at while you wait.
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How we work
Three things we always do
The cost first, then the work
Nothing is cut, soldered, replaced or cleaned until you know what it will cost and have said yes.
Your metal stays yours
When a ring comes down a size, the gold we take out goes back to you in a small bag with the ring.
Straight answers
If a repair would cost more than the piece is worth to you, we say so before you spend anything.
The team
Who is behind the glass
Gil Hartigan
Watchmaker
Kofi Asante
Jeweller
Ruth Ainsley
Valuer
Sample portraits The profiles are fictional; the portraits are free stock photographs of models.
Reviews
In customers’ own words
- Sample review
“My grandfather’s watch had sat in a drawer for years. They wrote down what it needed and what it would cost before touching it, and it has kept good time since.”
Helen, MolescroftMechanical watch service
- Sample review
“Two links out of a bracelet that kept sliding round my wrist, and they kept the spare links in a little bag for me.”
Tom, WalkingtonStrap fitted or bracelet sized
- Sample review
“Mum’s ring went down a size and a half. They showed me where the join would be first and you can’t see it now.”
Priya, Cherry BurtonRing sized up or down
- Sample review
“The valuation explained exactly what the figure meant for my insurer and what it didn’t. Clear, unhurried and no upselling.”
David, TicktonInsurance valuation
Tock & Tine, Beverley
Stopped, snapped or slipped?
Choose a time to bring it in and we reply to say whether it suits, or simply call in while the counter is open.
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